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PC Problems? Get Help Online

Techstination feature for Friday, September 24, 1999

An easier way to get tech support. I'm Fred Fishkin with Bootcamp, a report on computers and technology. Sometimes it is great. Sometimes it can be a nightmare. Calling tech support for a computer related problem can means long waits on hold and getting your problem solved only if you're lucky. A new, free web site called, aims to help...

"I think that every person that owns a computer today, whether they're using it out of their home for a small business or out of their home for entertainment or work, keeping records... checking... shopping... or at work... they've all felt the pain of tech support."

Kent Summers... CEO of It works like this...

"You come in and you tell us the four computer applications you use every day and the brand of your printer, the model of your PC and we build Fred's help desk. It takes about a minute ... it's free and as soon as you click on one of those products in your help desk then we pop up a searchable directory of all the greatest hand picked resources that are available on the Internet, just not accessible to you."

The MyHelpDesk site plans to make money by building a database on users knowing the kinds of equipment and software they own and using that to target merchadising. MyHelpDesk already has links to information on some fifteen hundred software and hardware products and the list is growing.

"So it's really a huge convenience to consumers."

You can judge for yourself at